Conditions for using the benefits of ESPA Rīga Membership

Dear Membership Owner,

Thank you for being our valued client and we greatly appreciate our cooperation.

To ensure consistent quality of our services also in the future, we would like to remind you about the procedures and conditions for using the benefits of ESPA Rīga Membership programs:

The Membership activation period is 3 months from the time of purchase at the Spa Reception.
All benefits which are included in the Membership programme are valid only during active Membership period. Unused benefits cannot be accumulated or transferred to the next Membership purchase.
You can only freeze your Membership free of charge for the time that is included in the particular Membership type. Additional freezing options can be purchased for 15 EUR per week and paying by payment card or cash.
The total suspension period of any Membership (included and fee suspension) may not exceed 100 calendar days. The minimum membership freezing period is 1 week.
ESPA money deposit can be used only during the active Membership period for ESPA standard Spa treatments and Active Leisure Area visits. ESPA money deposit cannot be used to pay for Membership freezing fee or for new Membership purchase or cosmetic product purchace.
Special price to Active Leisure Area or Thermal Suite for Member's guests is valid only when accompanying Membership card owner.
The lockers in changing rooms are for everyone to enjoy on their visit to ESPA Riga, therefore we kindly ask you to use them only at the time of the visit and not for a long-term individual occupancy.

Internal Rules at ESPA Riga Spa Center

Services offered at the ESPA Riga Spa Center are available to all of our clients – the fitness membership owners and those who use the one‑time visit options. During their visit to the Spa all visitors must adhere to the Spa Center’s internal rules.
Spa Center is entitled to register and store the personal data of clients through a special program for the purpose of providing the services and safety.
For safety reasons, the Spa center is equipped with a video surveillance system.
All visitors of the spa should maintain cleanliness, order and courtesy. While staying at the Spa center, you must respect the quiet and comfort of other guests.
Spa visitors are responsible for handling the gym property and equipment with care and use it for its intended purposes. Visitors are strictly forbidden to throw sports equipment on the floor as this can cause damage to the premises and the fitness equipment.
For safety and hygiene reasons, visitors are required to wear workout clothes and and footwear appropriate to the gym, whereas at the spa area - swimwear and rubber slippers.
The visitor of the Spa is responsible for his or her health during the stay in the spa and gym. t is advisable to inform the employees of the Spa center and contact your doctor if you develop any health problems.
It is strictly forbidden to smoke, drink or be under the influence of intoxicating substances in the Spa center.
In order to maintain order in the gym, the visitor is required to return the sports equipment to its designated location after use. The screws for the bike trainer seat and handles must be unscrewed and the seat must be cleaned. The treadmills must be lowered to the starting position after each use. All training equipment should be cleaned after use with a suitable disinfectant.
Services, including training and counselling, at the ESPA Riga Gym may be provided only by the persons approved by ESPA Riga Administration. A visitor of the Spa center is not entitled to offer any of the above services to other visitors without the written permission of ESPA Riga. In case of non-compliance ESPA Riga has the right to prohibit a client from attending the club
The subscription holder’s card is unique and is not transferable. In the event that the membership holder’s card is used by another person, the Spa center shall be entitled to confiscate the card or to request the person without a card to pay one-time visit fee in accordance with the price list for each breach found.
The employee of the administration is entitled to ask the person presenting the membership card also to present an identity document. In this case, the client is obliged to present a valid identity document. The membership holder must immediately notify the spa’s administration if the card is lost.
In the event that there has been found a theft committed by a spa visitor, the ban on visiting the spa center for an indefinite period of time shall be effective immediately and the money paid for the period shall not be refunded.The Spa center is entitled to claim compensation for the loss caused by theft.
Lockers in changing rooms are intended to be used only during a visit to the spa. It is forbidden to leave your personal belongings in the locker outside the visiting hours or outside the working hours of the Spa center. Any items left in the locker room after the spa’s opening hours are considered forgotten and will be stored in the repository for found items for up to 1 month.
Using loudspeaker, playing video and other materials loudly on your cellphone during visiting the spa is prohibited.
Clients must use showers before visiting the spa and after each visit to sauna before going to the pool. It is mandatory to use a towel for sitting in the sauna.
Shaving, hair dyeing and other inappropriate activities are prohibited in the Spa center. The use of oils, honey, salts or other facial and body care products is not allowed in the sauna and shower. Pouring water in the steam sauna on a crystal stone is strictly prohibited.
In the event of a breach of rules or gross misconduct, the staff has the right to ask the visitor to leave the Spa and / or to block or cancel the subscription card for a specified period. In the above case, the subscription fee or one-time visit fee shall not be refunded. The Spa center has the right to claim full compensation for the damage caused.
The Spa center is not responsible for the clients’ personal belongings. The club is not responsible for any illness or accident caused by the client’s own actions or due to force majeure.
Spa services are available for adults and over 16 years old without adult supervision. Persons under the age of 16 cannot enter the spa without adult supervision. Spa treatments and subscriptions are provided to persons over the age of 16.
Children up to 14 years old may enjoy the Active Leisure Area from 7.00 - 18.00 on weekdays and from 8.00 - 15.00 on weekends and public holidays.
The visitor of the Spa center must leave the Spa center before it is closed.
Spa center has the right to change its working hours, price list, internal rules and other things related to the operation of the Spa center.

Thank you for your understanding!

Best regards,

ESPA Rīga Administration